Returns & Shipping
We offer free domestic returns! You can return your item for a full refund within 7 days of purchase. From 8-14 days after purchase, we will accept the return in exchange for store credit. After 15 days, we are unable to accept your return.
** item must be clearly unworn and undamaged with tags still attached to be eligible for return **
How do I return my item?
Please email us at firstname.lastname@example.org for inquiry about returns. We will send you a return label over email that you can print out, or we can send you one via the mail. Please adhere to our return policy for non-refundable and refundable guidelines.
What items cannot be returned?
Swimwear, all jewelry (including earrings), hats, Jimmis, shoes, and sale items are final sale and cannot be returned. We appreciate your understanding!
The Indigo Child offers free shipping for all domestic orders over $150. We are partnered with UPS to provide multiple levels of shipping services which are selected at check out. If you have any concerns over shipping, please email us at email@example.com and we will respond as quickly as possible!
We do currently offer international shipping on a case-by-case basis for a higher fee. If you have any questions or concerns over shipping, please email us at firstname.lastname@example.org
**Please note we are not responsible for stolen packages. If the shipping carrier confirms delivery we are unable to issue a refund. If products are marked as delivered, you will need to contact the carrier regarding your package.
If you believe that your item is lost in the mail, please reach out to email@example.com for further assistance.
We ship every item out within 24 hours of purchase and provide tracking, but we are not responsible for any delays caused by our mail carriers, inclement weather, or understaffing due to COVID-19. Thus, we will not refund shipping charges if UPS does not meet their guaranteed shipping times.